Acima
Acima Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acima reviews show a 1.7 star rating from 164 customer reviews with 23% saying they would recommend; consumers are mostly dissatisfied and report billing problems, identity theft concerns, and refund requests.
Key Takeaways for Future Customers
- Expect quick approval but review contracts carefully before accepting.
- Document all payments and communications when disputing charges or seeking refunds.
- Be prepared for long waits to reach customer service and to escalate customer complaints.
Negative Feedback / Risk Areas
- Frequent reports of fraudulent leases or accounts opened without consent.
- Billing errors, duplicate charges, and unreturned payments.
- Poor customer service: long holds, dropped calls, and slow dispute resolution.
Positive Feedback
Some customers note easy approval and a few helpful agents who resolved payoff or account questions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Acima reviews show a 1.7 star rating from 164 customer reviews with 23% saying they would recommend; consumers are mostly dissatisfied and report billing problems, identity theft concerns, and refund requests.
Key Takeaways for Future Customers
- Expect quick approval but review contracts carefully before accepting.
- Document all payments and communications when disputing charges or seeking refunds.
- Be prepared for long waits to reach customer service and to escalate customer complaints.
Negative Feedback / Risk Areas
- Frequent reports of fraudulent leases or accounts opened without consent.
- Billing errors, duplicate charges, and unreturned payments.
- Poor customer service: long holds, dropped calls, and slow dispute resolution.
Positive Feedback
Some customers note easy approval and a few helpful agents who resolved payoff or account questions.
Media from reviews
Orlando, Florida
Ppl getting ripped off
When you purchase furniture on a 90-day plan and its not paid in its entirety, the cost increases significantly as if they never want it paid off. This economy is horrible and ppl struggle just to eat and imposing such exorbitant costs is ridiculous. Your policy, your conscience or lack there of.
User's recommendation: Find alternative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aurora, Illinois
Hello ACIMA Support Team, I am writing...
- - ACIMA approved a lease-to-own with ELV Motors.
- - Two weeks of failed verification; investigation requested.
- - ELV staff says they don't work with ACIMA.
My overall experience with Acima customer service has been mixed. The agents are polite and willing to help, but the support process has not been effective.
Yesterday I explained that the merchant (ELV Motors) never answers their verification calls, yet Acima still transferred me directly to the same merchant’s phone line.
As expected, no one answered and the call was disconnected. This left me without a solution and unable to complete my purchase.
I am writing to formally document an issue that has now been ongoing for two weeks regarding my attempt to complete a leasetoown purchase with ELV Motors.
I want this situation to be fully investigated because I have already spent significant time trying to resolve it, and I am not receiving clear or consistent information from the merchant.
Below is a complete summary of what has happened:
I was approved by ACIMA to complete the purchase of an OKAI Black ebike from ELV Motors.
ACIMA informed me that the next step was for the merchant to verify the purchase.
For two weeks, ACIMA has attempted to contact ELV Motors for verification, but no one answers the phone.
I also contacted ELV Motors multiple times. I received replies from a person named Sean, who stated that ELV Motors does not work with ACIMA.
This contradicts the information ACIMA provided me, and it contradicts the fact that ACIMA authorized the purchase.
I forwarded the emails I received from Sean to ACIMA during my phone call today.
The ACIMA representative attempted to call ELV Motors again, but once more, nobody answered.
I explained during the call that I am exhausted from trying to resolve this and that I need ACIMA to take control of the situation, because the merchant is not cooperating.
For documentation purposes, here is a summary of the emails exchanged:
Email sent to ELV Motors requesting verification for my ACIMA purchase.
Reply from Sean stating that ELV Motors does not work with ACIMA.
Followup messages requesting clarification and assistance.
No response from the Sales/Finance department.
At this point, I am requesting:
A formal investigation into whether ELV Motors actually works with ACIMA or not.
Confirmation of whether ACIMA has an active relationship with this merchant.
Assistance from ACIMA in contacting the correct department at ELV Motors.
A clear resolution so I can either complete the purchase or move forward with another merchant.
I have done everything possible on my end for two weeks.
I need ACIMA to step in and resolve this situation.
Thank you for your help. I look forward to your response.
Sincerely,
Bernardo Sanchez Arellano (818) 220-****
- Helpful customer service during phone calls
- Delays in completing purchases when merchants do not cooperate
Preferred solution: I just need ACIMA to complete the purchase with the merchant, and I want ACIMA to finalize the verification with ELV Motors so the purchase can be completed.
User's recommendation: make sure this situation dont happen to others, beacuse si
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montague, California
Resolved: There has been a lease fraudulently...
They realized the lease they gave was not to me but a fraudster. They cancel the lease. I emailed the fraud department and it took some time but they finally got back to and resolved the problem.
There has been a lease fraudulently taken out in my name, and they used my email address and possibly my phone number. Their lease #[PHONE_NUMBER].
This was done on 5/22/2026.
I have been in contact with the FTC about my identity theft. I am asking you to cancel this lease immediately.
- Difficult to contact their fraud department
Preferred solution: Removal of my name from the lease. I did not authorize it.
User's recommendation: Watch out for fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Buenas noches estoy usando estos medios...
- - Pago de 1756.85 no se cobró; el banco dice no hubo intento.
- - Monto subió a 1888.80; aún no hay cobro y hay respuestas inconsistentes.
Buenas noches, estoy usando estos medios ya que no encuentro respuesta a la gran situación que se ha ocasionado a mi persona. Bueno, yo soy clienta de Acima y siempre he estado con los pagos en forma y puntuales.
El 8 *** era el último día de un pago de una compra que realicé con ellos, de una gargantilla en la tienda ***. ***, cuyo pago no lo sacaron, según ellos, porque me dicen que la cuenta no existe y al llamar al banco, el banco me confirmó que ellos ni hicieron el intento de sacar el cobro de la cuenta. ***, al pasar tantos días, ellos todavía no han hecho el cobro, cuyo pago que era de 1756.85 se ha aumentado a 1888.80 y según el banco me dice que ellos nunca intentaron sacar mi dinero. Siento que están demorando para sacar más dinero.
***, yo he hecho muchas llamadas y todos dicen algo muy diferente. Yo espero que si de aquí al martes mi dinero no sea cobrado, me veo en la obligación de hablar con mi abogada y al ver a mi abogada pienso que pueda resolver mi problema. Ahí pienso que perderán más de lo que me han cobrado porque todo es negligencia de sus trabajadores que no están haciendo su trabajo bien.
Yo hoy les hablé con el banco y ellos necesitan hablar con ustedes. Espero respuesta urgente antes de tomar otras decisiones con mi abogado.
- Para mi con lo que me pasa
- No tengo nonguna ventaja
- Ninguna
Preferred solution: mi cobro deberia ser procesado el dia 8 de junio ellos al cabo de 4 dias me comentan que la cuenta no existe ,cuenta siempre existia,despues de 4 dias me estan cobrando 140 pesos de mas por inresponsabildad de ellos y mal trabajo
User's recommendation: No estoy satifecha
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcallen, Texas
Payment
Call dropped. I didn’t give my payment.
Call me back. The person that answered did not understand what I was saying.
User's recommendation: Call dropped
Columbus, Ohio
Fraud!
Someone hacked me and opened a line of credit in my name. From what I can see is they charged $1700 from Best Buy.
My bank is aware and a police report has been filed and I have my lawyer on speed dial. Please contact me ASAP to resolve this matter.
My name is *** and my number is ***. Please get a hold of me so we can rectify this matter.
Preferred solution: Full refund
User's recommendation: Watch your credit! I’ve been hacked! Its awful!
Houston, Texas
Buenas noches estoy usando estos medios...
- - Payments were on time.
- - The charge rose from 1,756.85 to 1,888.80.
- - Bank shows no collection; account is non-existent.
Buenas noches estoy usando estos medios ya que ,no encuentro respuesta a la gran cituscion que se ha ocacionado a mi persona ,bueno yo soy clienta se acima y siempre he estado con los pagos en formas y puntuales ,el 8 *** era el ultimo dia de un pago de de una compra que rehalice con ellos ,de una gargantillas en la tienda *** ,,bueno cuyo pago no lo sacaron segun ellos por que segun me dicen que la cuenta no existe y al llamar al banco el banco me confirmo ,que ellos ni hicieron el intento dd sacar el cobro de la cuenta ,bueno al pasar tantos dia ellos todavia no han hecho el cobro ,cuyo pagon que rra de 1756. 85 ,se ha aumentado a 1888.80 y segun el bando me dice que ellos nunc intentaron sacar mi dinero ,siento que estan demorando para sacar mas dinero ,bueno yo he gecho muchss llsmadas y todos dicen algo muy diferente.
Yo espero que si de aquí al martes mi dinero no sea cobrado me veo en la obligación de hablar con mi abogada y al ver mi abogada piendo que pueda resolver mi problema y ahi.
Pienso que perdern mas que lo que me han cobrado por que todo ws inegligencia de sus trabajadores que no estan haciendo su trabajo bien. ,yo hoy les hable con el banco y ellos nesecitan hablar con ustedes,,espero respuesta urgente ,antes de tomar otras decisiones con mi abogado...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westminster, Colorado
Been on hold for 45 minutes, need to...
I've been on hold for 45 minutes; I need to speak with someone regarding a transaction on my checking account that was not approved by me, in the amount of $575.13.
Preferred solution: Full refund
User's recommendation: Please check your bank account, because someone are making unauthorize purchases
Casa Grande, Arizona
It's been over 2 yrs bought tires discount tires and b fefleI'lpaying in them 81 dollars a month and forpeople'llar tires I've spent almost 2000 dollars still owing 500 it insane ribbing from the poor
I feel so violated been paying on 500 dollar tires from discount tires and 2 yrs later 80 dollars a month still owing 500 dollars do the math cost me over2000 dollars for 4 tires ridiculous outrageous insane don't ever take a loan out at acima you will pay forever I'm so disappointed and Broke
None noneno
Jonesboro, Georgia
Repossession
How ironic I can't get my down payment back. I have proof it's from my account.
This company allows you to steal from them apparently! How can you let them keep a very expensive sectional, and they put a stopped payment on it?!?!?!
Make sure you guys work with this company! Free furniture!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Helena, Montana
I am being charged fraudulently i never...
Finally, after submitting reports to this site and the BBB, Acima swiftly responded and terminated the fraudulent lease made in my name.
I am being charged fraudulently.
I never agreed to a new lease agreement.
I can't get ahold of anyone who will help me with this matter.
I call customer service and they tell me they cannot help me; they give me an email address to write to. I get no responses from the email they give me when I send requests to report fraud.
- Way too easy for someone else to get approval and use your information
User's recommendation: avoid this company. it was far too easy for someone else to steal and use my information
Silver Spring, Maryland
I made a purchase at a jewelry store...
I made a purchase at a jewelry store financed by Acima in October 2025. In november 2025 Acima began deducting $419 from my bank acct and has continued to do so until June 2026.
I believe Acima has exceeded deducting the full amount of the purchase. [PERSON_NAME] Tecala, mobile # [PHONE_NUMBER].
New Orleans, Louisiana
I don’t know you all.
I have absolutely no idea who you guys are and Im tired of getting emails from you all telling me that my account is delinquent when I dont even have an account with you guys. So if you just leave me the *** alone about some *** I dont know about.
I would appreciate it and please lose my email account. Thank you and good day.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Syracuse, New York
Did want to refund me
I did a payout on an item and they still charged me twice. I called and asked to get that week's charge back since I already did a payout, and they gave me every excuse. I have not been a customer for years.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Cancelled pre approval
I was pre-approved for $650 at P.C. *** Gateway.
I went to P.C. ******.
It was canceled. Do I have to reapply?
- You can lease
- You have to be approved
Preferred solution: I was pre approved. I would like to be approved
Raleigh, North Carolina
I need help
I need to speak with customer service
I need to talk to someone personally from Corporate and I cannot get in contact with someone. Can someone please call me *** ***.
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